Privacy Policy

At Nomad Bean Coffee, we treat your personal information with the same care, transparency, and consideration we bring to sourcing our specialty coffees. This Privacy Policy explains how Nomad Bean Coffee ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit or make a purchase from nomadbeancoffee.com (the "Site").

1. Information We Collect

When you interact with our Site, we collect certain details to fulfill your orders, improve your shopping experience, and share our coffee journey with you.

Order Information: When you make a purchase or attempt to purchase through the Site, we collect your name, billing address, shipping address, payment confirmation details, email address, and phone number.
Device & Usage Information: When you browse our Site, we automatically collect details about your device, including your web browser, IP address, time zone, and how you interact with our pages, products, and collections (via cookies and log files).
Customer Support & Communications: Information you provide when contacting us with inquiries, feedback, or subscription requests.

2. How We Use Your Information

We use your personal data to deliver an exceptional coffee experience, including:

Fulfilling Orders: Processing payments, arranging shipping via our courier partners, providing order confirmations, and issuing invoices.
Customer Care: Answering questions, assisting with subscriptions, and resolving issues promptly.
Store Optimization: Analyzing site traffic and customer preferences to refine our store layout, product curation, and web performance.
Marketing Communications: Sending you updates on new origin releases, brewing guides, or special offers—only where you have explicitly opted in. You can unsubscribe at any time using the link in our emails.

3. Lawful Bases for Processing (UK/EU GDPR)

We rely on the following legal bases to handle your data:

Contractual Necessity: Processing required to fulfill your purchase orders or supply your coffee subscriptions.
Legitimate Interests: Operations necessary to prevent fraud, secure our website, and improve our services without overriding your privacy rights.
Consent: Explicit permission granted by you for direct email marketing and non-essential analytical cookies.
Legal Obligation: Retaining tax and transaction records to meet statutory accounting requirements.

4. Sharing Your Personal Data

We never sell your personal information. We only share data with trusted service providers who help us operate our business:

Shopify: Our online store engine. Shopify securely stores and processes customer data on our behalf.
Payment Processors: Secure gateways (such as Shopify Payments, Shop Pay, or PayPal) process your payments without storing unencrypted card details on our servers.
Fulfillment & Shipping Partners: Courier services receive your delivery name and address to bring your order to your doorstep.
Analytics & Marketing Tools: Services like Google Analytics or Klaviyo help us understand store performance and manage newsletter subscriptions (only with your consent).

We may also share information to comply with applicable laws and regulations, respond to a legal request, or protect our legal rights.

5. Cookies & Tracking

We use cookies to keep track of items in your cart, remember your preferences, and understand how visitors navigate our site. You can manage or block cookies through your browser settings, though doing so may affect certain site functionalities.

6. Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete this information, or as required by law for financial auditing.

7. Your Rights

Depending on your location (including the UK and EU), you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request corrections to any inaccurate or incomplete data.
Erasure: Request that we delete your personal data ("right to be forgotten").
Restriction & Objection: Object to or restrict how we process certain data.
Data Portability: Request a transfer of your data to another service.

To exercise any of these rights, please contact us at admin@nomadbeancoffee.com.

8. Handling Data Enquiries & Complaints

We are committed to handling your data fairly and transparently. If you have questions or wish to raise a complaint regarding how your personal information has been handled:

Contact Us First: Please send your complaint directly to us at admin@nomadbeancoffee.com. We will acknowledge receipt of your inquiry within 30 days and investigate without undue delay.
Regulatory Authority: If you remain dissatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or your local data protection supervisory authority.